Refund policy

🛍️ Refund & Return Policy

At Canadian Pet Supplies, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

🔁 Returns

You may return unused and unopened items within 7 days of delivery for a full refund or exchange.

To be eligible for a return:

  • The item must be in its original packaging

  • The product must be unused and in resalable condition

  • Proof of purchase (receipt or order confirmation) must be provided

📧 Please contact us at order@canadianpetsupplies.ca before sending any items back. We will provide return instructions and the return address.

Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 3–10 business days.

🚫 Non-Returnable Items

Due to health and safety reasons, we cannot accept returns on the following:

  • Opened bags of cat litter or food

  • Used pet products

  • Gift cards or promotional items

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at
📧 order@canadianpetsupplies.ca within 3 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged or incorrect item

We will arrange a replacement or issue a full or partial refund at no extra cost to you.

💸 Order Refunds (Unshipped Orders)

If, for any reason, we are unable to fulfill and ship your order, we will issue a full refund to your original payment method within 2–8 business days.

📧 Need Help?

For any return, refund, or order-related inquiries, contact us:

We’re here to help and look forward to assisting you!